How Do I...
Make An Appointment?

All appointments to see a doctor or nurse are made by telephoning the surgery or attending in person. During normal opening hours your call will be answered by a receptionist who will make an appointment for you. When the surgery is closed, your call will be automatically re-directed to the out-of-hours service. Where possible the appointment will be made with your own doctor.

If You Cannot Keep An Appointment

We understand that patients are occasionally unable to keep appointments. If this is the case, we would appreciate as much notice as possible so that your appointment may be offered to someone else.

How Do I...
Obtain A Telephone Consulation?

We offer telephone consultations by appointment, in addition to face-to-face consultations. Please ask the receptionist if you are unsure about the appropriateness of a telephone consultation.

How Do I...
Obtain A Home Visit?

All requests for home visits must be made before 10.30am. Visits will be after morning surgery unless of a very urgent nature. Visits requested after 10.30am will only be dealt with that day if they are of an urgent/semi-urgent nature and will be done by the practice doctor on call. Otherwise, your own doctor will call the following working day.

If you feel your problem requires urgent attention, please make this quite clear. Please remember that in the time it takes a doctor to perform a single home visit, they could see five patients at the surgery. In all our interests, please keep house calls to a minimum. House calls can be requested by phone or by a representative calling at the surgery.

How Do I...
Obtain Test Results?

Contact the practice between the hours of 11.00am and 4.00pm, Monday - Friday.